Las Vegas, Nevada – December 1, 2025 – Hotel Communications Network (HCN) is set to debut its expanded guest engagement platform at the Nevada Hotel & Lodging Association (NHLA) Technology Conference on December 3. This presentation follows HCN’s recent acquisition of Crave Interactive, which has integrated two major technology stacks to create a comprehensive digital ecosystem for the guest room.
The combined platform’s core offering is an AI-powered in-room tablet that functions as an interactive, revenue-driving hub.
Key Technology Features:
The platform, which is being marketed as a total digital concierge solution, will highlight several technology ‘firsts’ designed to personalize the guest stay and automate operations:
- Agentic AI Concierge: A human-like, multilingual, and voice-enabled AI assistant that offers natural, always-available interaction, moving beyond simple chatbots to handle complex guest requests.
- Mobile Mirroring: The platform is engineered to instantly mirror in-room tablet content to guests’ mobile phones via a QR-based solution. This allows guests to take the AI Concierge with them to use as a personal assistant for services both on and off-site throughout their stay.
- Enhanced Integration: The merged technology stack now enables more sophisticated in-room personalization and offers broader integration options with critical hotel systems, including PMS, POS, and guest messaging systems.
- Content & Services: The system includes new media and entertainment integrations, such as access to free global magazines via Zinio and 20 channels of licensed music from Stingray. It also features a fully hosted, outsourced digital dining platform for ordering from local, hotel-curated restaurants.
HCN VP of Sales Bob Tomko emphasized that the tablets transform the guest journey, giving travelers complete mobility to personalize their stays from check-in to check-out and empowering hotels to deliver high-impact services without the operational strain of traditional models.
The company plans to announce additional partner programs soon, including ticketing for major events, local shopping directories, and AI-powered itinerary planning.
About The Hotel Communication Network (HCN)
Hotel Communication Network (HCN) is the hospitality industry’s leading provider of in-room guest engagement and monetization platforms. Following its acquisition of Crave Interactive, HCN now operates the largest global network of smart hotel tablets and mobile solutions, seamlessly integrating guest services, hotel operations, and contextual media delivery. The combined platform delivers personalized digital concierge services, revenue-generating programmatic advertising, and strategic brand activations at scale. HCN supports major hotel brands across North America, Europe, and the Middle East, offering a turnkey solution that enhances the guest experience while unlocking new revenue streams for hotel operators. For more information, visit www.hcn-inc.com.
Content originally published by Hospitality Technology on 12/01/20025