HCN Showcases New AI and Mobile Guest Experience Platform

Dec, Mon, 2025 | Read Time 2 minutes

Las Vegas, Nevada – December 1, 2025 – Hotel Communications Network (HCN) is set to debut its expanded guest engagement platform at the Nevada Hotel & Lodging Association (NHLA) Technology Conference on December 3. This presentation follows HCN’s recent acquisition of Crave Interactive, which has integrated two major technology stacks to create a comprehensive digital ecosystem for the guest room.

The combined platform’s core offering is an AI-powered in-room tablet that functions as an interactive, revenue-driving hub.

Key Technology Features:

The platform, which is being marketed as a total digital concierge solution, will highlight several technology ‘firsts’ designed to personalize the guest stay and automate operations:

• Agentic AI Concierge: A human-like, multilingual, and voice-enabled AI assistant that offers natural, always-available interaction, moving beyond simple chatbots to handle complex guest requests.
• Mobile Mirroring: The platform is engineered to instantly mirror in-room tablet content to guests’ mobile phones via a QR-based solution. This allows guests to take the AI Concierge with them to use as a personal assistant for services both on and off-site throughout their stay.
• Enhanced Integration: The merged technology stack now enables more sophisticated in-room personalization and offers broader integration options with critical hotel systems, including PMS, POS, and guest messaging systems.
• Content & Services: The system includes new media and entertainment integrations, such as access to free global magazines via Zinio and 20 channels of licensed music from Stingray. It also features a fully hosted, outsourced digital dining platform for ordering from local, hotel-curated restaurants.

HCN VP of Sales Bob Tomko emphasized that the tablets transform the guest journey, giving travellers complete mobility to personalize their stays from check-in to check-out and empowering hotels to deliver high-impact services without the operational strain of traditional models.

The company plans to announce additional partner programs soon, including ticketing for major events, local shopping directories, and AI-powered itinerary planning.

About The Hotel Communication Network (HCN)

Hotel Communication Network (HCN) operates the world’s largest network of in-room hotel guest tablets by number of rooms installed, following its acquisition of Crave Interactive. HCN’s platform, delivered through its Navigator in-room tablet system, combines digital concierge services, guest messaging, service ordering, local content, and contextual advertising across thousands of hotel rooms globally. For more information, visit www.hcn-inc.com.